Customer Support - London, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As customer support, you will support the company in achieving its business objectives by delivering professional support, guidance and training to internal and external partners from their central London office.

Client Details
A global leadership consultancy celebrating 50 years of helping organisations hire, promote, and develop exceptional leaders. They are passionate about creating better leaders and believe that is the key to a better future.

If you are looking for a job whereyou can really make a positive difference for others and for yourself, you want to be here.

Description
As a successful customer support, your responsibilities will be:

First point of contact for diagnosing and resolving client's technical/support issues
First point of contact for supporting other stakeholder groups with technical / support issues
Identify and escalate High Priority issues to the appropriate team member
Troubleshooting
Monitor team queue for new issues, and utilise ticket management software to appropriately document issues.
Set up and administer Technology systems and teach clients how to use them

Profile

The successful customer support will have:

English and Spanish
Helpdesk or equivalent experience
Technological understanding and background
Excellent interpersonal and communication skills
Experience in managing multiple tasks and priorities, and work under challenging deadlines.
Strong analytical skills & proven experience in making recommendations and taking action, often in ambiguous situations.
Effective problem solver and able to use own initiative
High work standards and attention to detail.
Strong proficiency in Microsoft Office programs (i.e., Word, Excel, PPT, Outlook, MS Teams).

Job Offer
As a successful customer support, you can expect these benefits: