Community Engagement Lead - Grantham, United Kingdom - NRS Healthcare

NRS Healthcare
NRS Healthcare
Verified Company
Grantham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role:
Community Engagement Lead


Location:
Grantham


Salary:
£28,000 - £33, 000 pa


Hours:
Full time 37.5 hrs per week, Monday - Friday


Responsible for:


Embedding the strategy for liaising with the community of service users & carers, relevant groups, and operational partners in the local area.

Developing relationships with third parties and ensuring these result in improvements in both the outcomes for Service Users and in the NRS Service.


Job Purpose


To work within the Clinical Excellence Division and with other Community Engagement Leads across the NRS estate proactively and in partnership with all stakeholders of the NRS Community Equipment Service (including the voluntary sector, NHS partners, Social Care partners and the care sector).

The role will collate all customer insights and feedbacks, develop joint working initiatives, gain further insights into the services people receive and ensure these translate into service improvements and improved outcomes for people who use our service.

These innovations and developments should meet the needs of the business and support the changing needs of health and social care.

The role will also produce external communication to ensure people are aware of the service feedback and improvements.


Key Responsibilities

The post holder will:

  • Collate stakeholder insights and feedbacks using a range of methods from a wide range of NRS stakeholders including people who use our services and their families / carers, commissioners, and prescribers
  • Ensure that these methods involve reaching people who maybe traditionally harder to get feedback from, especially hard to reach communities
  • Analyse & use this insight to create monthly, standardised reports focused on key themes. The reports will be presented to external commissioners and internal service managers.
  • Use the insight to coproduce innovative service improvements and business developments based on stakeholder needs. These themes should be agreed centrally within Clinical Excellence Division.
  • Work with business leads to develop an action plan of strategic and commercial services based on both stakeholder needs and health & Social care developments
  • Write, deliver, and present stakeholder insight actions in a professional manner appropriate to the audience which maybe people who use our services, healthcare professionals, commissioners or NRS colleagues
  • Build relationships with stakeholders, NRS colleagues across the business and other partners to ensure this action plan is driven forward and contribute to the culture of the business
  • Engage with third sector groups within the locality of the service centre particularly those relating to service users and carers.
  • Explore how we can add social value via those groups and utilising the social value leads and clinical teams within the National Service Centres.
  • Disseminate centrally managed / coordinated external communications / social media content

Person Specification:


Values & behaviours
Essential Criteria

  • People first customer excellence
  • Aspirational
  • Collaborative
  • Insightful

Education / Qualifications

  • Good standard of education, preferably at Higher level or equivalent of experience of working at a similar level

Experience & knowledge

  • Skills and knowledge of how to analyse complex information and provide innovative solutions
  • Commercial acumen
  • Awareness of business drivers and constraints
  • Understanding of health and social care landscape and the people who use the services
  • Experience of successfully working with a wide range of stakeholders
  • Experience in clear report writing and presentation skills to a variety of audiences

Skills/Abilities

  • Effective written and verbal communication skills
  • Effective project management and time management skills
  • IT skills
  • Ability to prioritise your work and work to deadlines
  • Ability to reflect and critically appraise own performance
  • Ability to use work autonomously at times and make decisions
  • Ability to motivate others
  • Positive attitude
  • Willingness to learn
  • Good interpersonal skills
  • Demonstrable knowledge and practice of good customer care skills

Other Requirements

  • Ability to Travel when required
  • Health, safety and risk aware

In return we offer you the following

  • A chance to work as part of a great team doing a rewarding job
  • Competitive salary and benefits
  • Career progression opportunities & training
  • Pension scheme
  • Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
  • Participation in our employee recognition scheme and recommend a friend scheme
  • Entitlement to Employee Assistance Programme and Bike to Work scheme
  • Access to exclusive employee discounts and savings in gym & wellness discounts
  • To be noted:_
  • This is not an exhaustive list of duties and responsibilities, and the post holder may be required to u
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