Guest Services Assistant - London, United Kingdom - Layered Reality

Layered Reality

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting a Guest Services Assistant to join our Layered Reality team. We create multi-sensory experiences combining music, immersive theatre, virtual reality, motion simulators and 5D effects. Our two existing locations are

The War of The Worlds The Immersive Experience &

The Gunpowder Plot:
The Immersive Experience

Position Summary
The Guest Services Assistant will ensure that we deliver this cutting-edge experience at the optimal level to all guests.

On a daily basis, the Guest Services Assistant will ensure that that the customer service pre, during and post-experience is executed at the highest level.

You will be responsible for guest information flow to both team members and management, so strong communication skills are key.

Scope & Responsibilities

Background & Experience
You will be a highly self-motivated individual, with a wide variety of experience working in customer services. Previous experience in immersive experiences, theatre, events or visitor attractions is preferable.

Desired Attributes
Minimum three years' experience in customer services.

A desire to create memorable experiences for guests.

Excellent presentation and communication skills.

Ability to remain calm under pressure.

Confident both working as part of a team and independently.

Flexible (evening and weekend work will be required).

Additional languages desirable.

Job Title:
Guest Services Assistant

Job Type:
Permanent, 32hrs per week

Probation: 3 Months

Pay:
£11.50 p/h plus incentives

Location:
Aldgate, London