Customer Contact Centre Advisor - London, United Kingdom - AICPA

AICPA

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

You will report to the Associate Manager of the Global Engagement Centre.

Please note that this is a hybrid working role with some days required to be in the office based in London.

You Will:

Identify and report issues that could negatively affect our member/customer experience
Achieve qualitative and quantitative targets for individual performance
Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns
Collaborate with team members to share knowledge, identify efficiencies and achieve Service Level Agreements

CIMA

Provide support and assistance to prospective students to ensure that they have a clear understanding of the registration process and can access relevant resources to help prepare them for their exams promptly
Promote the benefits of the CIMA qualification and career opportunities associated with the qualification
Display ownership of issues that have been raised by members, students and prospective students and either independently or working with appropriate partnering teams to find the appropriate resolution

AICPA

Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requests
Identify customers' needs and anticipate obstacles by clarifying information, researching issues and providing the easiest solutions or alternatives

You Have:

Bachelor's/Associate's degree/ Alevel Education
Related experience including:
1+ years of customer service or sales experience
Previous work experience in a notforprofit, Association, or NGO environment
Experience achieving set targets for individual performance
Experience working with a CRM system
Bring energy and compassion to your work.
Provide high quality, personalised service
Well spoken
Write quickly with good grammar and proofreading

Qualifications - External

How We Support You:

We provide flexibility to help you achieve a good work-life balance.

You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program.

We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing.

We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession.

We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

LI-Remote #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.

Job Types:
Full-time, Permanent

Pay:
£26,000.00 per year

Benefits: