Operations Supervisor - Margate, United Kingdom - Social Enterprise Kent

Social Enterprise Kent

Verified Company

Margate, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Overview:
We are seeking an Operations Supervisor to join our employability team in Thanet.

As an Operations Supervisor, you will play a crucial role in managing a caseload of participants to facilitate successful transitions into employment, as well as managing a team of Community Connectors and supporting them to achieve employment outcomes.

Delivery on this project is a combination of group training sessions and one-to-one support, requiring a dedicated and empathetic approach whilst motivating people to achieve the best possible outcomes for them.

Main Duties:

Manage a caseload of participants, providing one to one individualised support to facilitate their journey into employment.
Deliver group training sessions aimed at enhancing employability skills and job readiness.
Provide regular feedback to participants and support group members to foster a positive and supportive environment.
Meeting and exceeding the project targets of moving people into sustainable employment.
Maintain accurate records of participant progress and outcomes, ensuring compliance and reporting requirements are met.
Collaborate with and support internal teams to maximise client outcomes and opportunities in line with project KPIs.
Line manage a team of support staff, providing supervision, guidance, and support as needed.
Conduct performance reviews and provide ongoing training and development opportunities for team members.
Liaise with external partners to promote the project, provide feedback on referrals and build and maintain professional relationships
Meet required KPI's to in accordance with agreed deadlines
Comply with GDPR, Safeguarding, Health and Safety and other policies and procedures.