Claims Assessor - Salisbury, United Kingdom - Tedaisy Insurance Group Limited

Tedaisy Insurance Group Limited

Verified Company

Salisbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Claims Assessor

Role Summary

To provide the highest standard of customer service whilst ensuring the assessment of claims is carried out in line with policy wording and claims outcomes are fair and appropriate for both the policy holder and the business

Responsibilities

Building rapport with internal and external customers to establish excellent customer relations

Respond to all written and phone enquiries in a prompt and professional manner

Review and record all Pet claims to ensure these are within product standards and policy coverage in line with the policy wording

Determining if a vet practice has carried out the correct procedures and/or given out the correct medication

Assist the Claims Manager in ensuring targets and performance standards are consistently achieved in line with corporate, and regulatory requirements

Ensuring company service standards are met at all times

Liaise with customers, brokers, vet practices, and breeders to ensure that all information is gathered in order to settle claims accurately.

To ensure the customer/broker experience they receive is a professional and efficient service as well as working with the Claims Manager to identify solutions for improvements and enhancing the customer service provision

Maintain high quality output and achieve SLA's and KPI's

Work with the Claims team to design and maintain strategies for fraud detection and continuous monitoring

Experience, Qualifications & Skills

Excellent attention to detail with the ability to work under pressure

Strong team player

Proactive approach to problem solving and work in general

Excellent written and verbal communication skills

Previous experience of working in a customer focussed environment

Experience of working to time based targets

Ability to prioritise workload and organise time efficiently

A dynamic professional; who has the desire to work within the insurance, industry who possess a passion for excellence and customer delivery

Minimum of NVQ Level 2 or 3 in vet nursing or vet nursing degree
**Experience in pet claims assessment is desirable