People Experience Administrator - Chester, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Chester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Company Description


Home Instead is the world's leading provider of non-medical care and companionship services for older people, we have been established in Chester for 15 years and rated good by CQC.

We are proud of the highly professional care we provide in Chester and surrounding areas.


Job Description:


Job Purpose


To support the People, Experience Team with all aspects of administration to enable the timely recruitment, training and retention activities.


The Role

  • Manage all aspects of recruitment administration ensuring compliance with legislation, regulators, and Franchise Standards.
  • Process all preemployment checks and collate preemployment documentation.
  • Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
  • Support the management of the Learning Management System, ensuring training records and teams training compliance is always upto date.
  • Schedule training sessions for new and existing Care Professionals and support the Trainer in the preparation of training sessions by preparing all the training documentation.
  • Aid in the completion of PEAQ surveys.
  • Ensure all training workbooks, references, supervisions and appraisals are uploaded to the Care-Professional files.
  • Prepare and order all city and guilds certificates from Home Instead National office and ensure these are uploaded to the learners' files
  • Ensure the skills for care and digital apprenticeship service is kept up to date with relevant information.
  • Take notes at HR meetings where appropriate.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business, including answering phone queries and passing to the relevant person.

Qualifications:


Essential Criteria

  • Good administration skills.
  • Flexibility in working hours to meet the demands of the business.
  • Strong interpersonal skills with the ability to build rapport quickly.
  • Excellent verbal and written communication skills.
  • Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
  • Excellent organization and prioritization skills with the ability to work accurately under pressure and adapt to changing priorities.
  • Team player who is selfmotivated, results driven and resilient.
Additional Information

Core Competencies
Driving Results

Customer Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner


Role Specific Competencies
Adapting to change

Planning & organizing

Resilience
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