Customer Service Representative - Horley, United Kingdom - Alternative Airlines

Alternative Airlines
Alternative Airlines
Verified Company
Horley, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About us:
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us


Are you looking for a new opportunity for 2024? Well look no further We have a training course starting on the 27th February 2024, and it will be 4-6 weeks of dedicated in house training, learning all our systems, and processes. What a perfect way to start a brand new year These are brand new positions as we are extending our opening hours.

What is required from the customer service agent?

  • Using our in house systems and Amadeus GDS to process change
  • Working hard to ensure a high level of customer satisfaction to retain customers
  • We want to be the BEST online travel agency out there and you can help on our mission
  • Flexible to work over a seven day period, including evenings and weekends
  • Flexible working arrangements with a hybrid model of office and working from home

Required Skills:


  • Someone who has the passion for customer service and helping our customers regarding their bookings
  • Highly organised, proactive, able to manage multiple priorities and meet deadlines
  • Preferable experience within the travel industry
Why work with us?

Our people matter, they are what drives our success.

Therefore we have created a culture where we put our people first:


  • We understand the importance of having a good work life balance.
  • We are multiple small teams working together to reach our mission.
  • We challenge ourselves daily, and move at pace
  • We try new things, make decisions on them quickly.

Benefits & Perks:

  • Flexible Working we allow our people to choose where they work best
  • Highly competitive salary which is regularly reviewed
  • Social events throughout the year
  • Plenty of holiday
If the above hasn't already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working for Alternative Airlines:

  • Up to 13 weeks fully paid baby leave, which is available to all employees of
Alternative Airlines, regardless of gender or family circumstances.

  • Flight credits of up to £1,000 per year based on length of service
  • 2 extra wellness holidays per year focusing on employee wellness
  • Enjoy a 2week paid sabbatical for every 5 years of service
Why work with us?
Our people matter, they are what drives our success.

Therefore we have created a culture where we put our people first:


  • We understand the importance of having a good worklife balance
  • A focus on personal progression and development
  • Opportunity to join an innovative and talented team
  • Influence the next stage of growth of a dynamic and ambitious company

Great Place to Work :
Alternative Airlines is officially certified as a Great Place to Work This certification was independently awarded by Great Place to
Work after they conducted an employee survey that showed:

  • 97% of employees agree that Alternative Airlines is a great place to work
  • 97% of employees agree that they're treated as a full member regardless of their position
  • 100% of employees agree that they're made to feel welcome when joining
Alternative Airlines

Expected start date: 27/02/2024


Schedule:

  • 10 hour shift

Work Location:
In person

Expected start date: 27/02/2024
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