Desktop Analyst - London, United Kingdom - Huntress

Huntress
Huntress
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A Financial Services Company based in London is seeking a Desktop Analyst to join their team on a contract basis 12 months FTC.

(Perm opportunity at the end if successful in role)


Key Responsibilities

  • Monitor the progress of incidents & requests from raise to resolution and keeping users informed of the progress
  • Timely fault diagnosis
  • Supporting the video conferencing equipment and meeting room technology, in conjunction with 3rd Party Support partner and
  • Unified Comms Engineer
  • Raising and maintaining calls in the IT Service Management Tool where appropriate
  • Triaging faults to appropriate thirdparty providers or other internal support teams
  • Creating documentation for trending incidents and sharing knowledge with the Service Desk team
  • Having a good knowledge of the importance of IT systems to the business, to ensure that incidents are prioritised and escalated according to the impact and severity of the loss of service to the business.
  • Carrying out desk visits where there may be a physical problem
  • Building laptops for new joiners & replacement devices
  • Supporting the onboarding of new service and systems that transition from project to BAU
  • Assisting project teams with work that may fall outside of BAU tasks
  • Other Desktop Support related tasks

Key Skills and Experience

  • Have excellent communication and interpersonal skills with management, team, peers and vendors
  • Excellent resource management and planning skills
  • Ability to provide onsite local support
  • Experience of working in fast paced Desktop or similar environment
  • Attention to detail
  • Technically strong across a varied technology stack
  • Excellent analytical and problem solving skills
  • Excellent communication skills (both written and verbal)
  • Service delivery focused
  • Flexibility and reliability are essential
  • Proven experience in meeting and exceeding targets
  • Works well within both a team and individual environment

Experience with supporting the following:


  • Windows 10
  • M365 including Azure
  • Microsoft Teams
  • Active Directory
  • Group Policy administration
  • Mobile device support (iPhone and Android)
  • Polycom Video Conferencing
  • Networking (structured cabling, TCP/IP, WAN, VLAN's)
  • PC/Laptop/VDI Image deployment

Professional Qualifications and Education

  • ITIL Foundation (desirable)
  • Relevant ITIL Intermediate qualifications (desirable)
  • Our Values and Behaviours

Personal

  • We take time to listen to & understand people's individual needs
  • We treat everyone fairly & with respect
  • We are honest & genuine

Partnership

  • We build lasting, mutually beneficial relationships
  • We value everyone's contribution
  • We partner across the full breadth of our expertise to create shared
- value


Performance

  • We are ambitious for our clients and act with their interests in mind
  • We keep our promises & deliver excellence at pace
  • We lead the way and embrace new ways of working


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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