Analyst II, Systems Operations - London - Intercontinental Exchange (ICE)

    Intercontinental Exchange (ICE)
    Intercontinental Exchange (ICE) London

    8 hours ago

    Description

    Job DescriptionWorking for Intercontinental Exchange (ICE) as part of the ICE Data Services Systems Operations team will provide you with the opportunity to experience supporting one of the most famous and widely known, publicly visible companies in the world. The technology we work with day to day is necessarily on the bleeding edge. Our triumphs and shortcomings make the news and give this position a level of excitement and importance not available in a typical operational/support role.

    Job PurposeThe Operations Support Analyst will provide immediate assistance to back office, support personnel, and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.

    The Operations Support Analyst role is not a typical NOC/helpdesk role - it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. Job level will be determined based on years of relevant experience.

    Responsibilities

    Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups.

    Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services.

    Interact with third-party vendors, coordinate, and collaborate with various internal business units.

    Maintaining operations and administration of proprietary systems is an integral part of the position.

    Assist other ICE staff with problem solving and escalation procedures.

    Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s).

    Ownership of production incidents including communication, escalation, and follow-up for root‐cause analysis.

    Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability.

    Prepare documentation for troubleshooting and escalation procedures.

    Follow organizational practices regarding Incident, Problem, and Change Management along with the creation of database records for these disciplines.

    Scheduling flexibility is required.

    Knowledge and Experience

    Excellent communication skills.

    Systems/Application support experience OR Associates/Bachelor's degree.

    Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.

    Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.

    Logical approach, critical thinking, and analytical problem‐solving skills with the ability to identify the root cause(s) of a problem.

    Demonstrate reliability, flexibility, and attention to detail.

    Preferred Knowledge and ExperienceMeaningful experience with the following industries/technologies is a PLUS:

    Financial markets, trading, and clearing systems.

    Technology and/or application support.

    Proficiency with Microsoft Office Suite.

    Ability to debug/write shell scripts. Basic knowledge about Java Coding/Debugging.

    Proficiency in Linux and Windows operating systems.

    Network and network forensic analysis (packet capture analysis).

    Understanding and working knowledge of TCP/IP, UDP, and Multicast technologies.

    Working knowledge of internetworking and various LAN/WAN technologies.

    Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP.

    Experience with enterprise monitoring and support solutions; BigPanda, PagerDuty and Rundeck.

    #J-18808-Ljbffr

  • Work in company

    Systems Operations Engineer

    Only for registered members

    Job summaryWe are UMG, the Universal Music Group. We are the world's leading music company. · Apply server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. · ...

    London

    2 days ago

  • Work in company

    Operational Systems Officer

    Only for registered members

    We are seeking an Operational Systems Officer to join our Applications team on a permanent part-time basis. As an Operational Systems Officer, you will investigate and resolve system-related calls to ensure that the Core Operational Policing System runs efficiently. · ...

    London

    1 week ago

  • Work in company

    Operational Systems Officer

    Only for registered members

    We are seeking an Operational Systems Officer to join our Applications team on a 9 month internal opportunity. · The successful candidate will investigate, analyse and resolve system related calls to ensure that the Core Operational Policing Systems and mobile solutions run effic ...

    London

    1 month ago

  • Work in company

    Trading Systems Operator

    Only for registered members

    + Support low-latency trading desk in London. · +Sitting close to live trading. · Incident response. · Root cause analysis. · ...

    London

    2 weeks ago

  • Work in company

    Trading Systems Operator

    Only for registered members

    We are seeking a Trading Systems Operator to support a low-latency trading desk in London. · ...

    London Area

    2 weeks ago

  • Work in company

    Systems Operations Manager

    Only for registered members

    We are looking for a Systems Operations Manager to own and evolve Biohm's digital, data, and information systems across the group. · ...

    London Area

    1 month ago

  • Work in company

    Trading Systems Operator

    Only for registered members

    We are seeking a Trading Systems Operator to join our low-latency trading desk focused on North American equities. · ...

    London

    3 weeks ago

  • Work in company

    System Operations Manager

    Only for registered members

    We are hiring for a client that is looking for a hands-on SysOps Team Lead to build and operate a modern Remote Monitoring & Management (RMM) platform that powers their managed IT services.This role combines technical expertise, automation, and leadership, · helping our client de ...

    London

    1 month ago

  • Work in company

    Trading Systems Operator

    Only for registered members

    We are seeking a Trading Systems Operator to join our low-latency trading desk focused on North American equities. · This is a highly technical role centered on operating, debugging, and improving latency-sensitive production systems. While the role sits close to live trading, de ...

    London Full time

    3 weeks ago

  • Work in company

    Trading Systems Operator

    Only for registered members

    We are seeking a Trading Systems Operator to join our low-latency trading desk focused on North American equities. This is a highly technical role centered on operating, debugging, and improving latency-sensitive production systems. · ...

    London, England

    2 weeks ago

  • Work in company

    Systems Operations Analyst

    Only for registered members

    The Systems Operations Analyst will provide immediate assistance to back office, support personnel, and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. · ResponsibilitiesTroubleshoot day-to-day issues and provide direct suppor ...

    London

    4 days ago

  • Work in company

    Operational Systems Officer

    Only for registered members

    We are seeking an Operational Systems Officer to join our Applications team on a 9 month internal opportunity. As an Operational Systems Officer you will investigate, analyse and resolve system related calls to ensure that the Core Operational Policing Systems and mobile solution ...

    London, England

    1 month ago

  • Work in company

    Senior System Operator

    Only for registered members

    An opportunity for an experienced SysOps Team Lead to join a forward-thinking Managed Service Provider. · Design and implement automation workflows using PowerShell, Python, Ansible or RMM platforms. · ...

    London

    1 month ago

  • Work in company

    Operational Systems Officer

    Only for registered members

    Join the British Transport Police and help create an environment where you can be your best every day. · ...

    London, England

    1 week ago

  • Work in company

    Systems Operations Manager

    Only for registered members

    Join a highly innovative nature-inspired business. · ...

    London

    1 month ago

  • Work in company

    Sports Systems Operator

    Only for registered members

    We are looking for candidates to play a key part in delivering Goal Line Technology (GLT) at our centre in Basingstoke; however, there is scope for successful candidates to be offered further opportunities in delivering Electronic Performance and Tracking Systems (EPTS) and Semi- ...

    London £12.50 - £20 (GBP)

    1 week ago

  • Work in company

    System Operations Manager

    Only for registered members

    We are hiring for a client that is looking for a hands-on SysOps Team Lead to build and operate a modern Remote Monitoring & Management (RMM) platform that powers their managed IT services. · ...

    London Area

    1 month ago

  • Work in company

    Trading Systems Operator

    Only for registered members

    We are seeking a Trading Systems Operator to support our low-latency trading desk in London. · ...

    City of London

    2 weeks ago

  • Work in company

    Trading Systems Operator

    Mondrian Alpha

    A top-tier proprietary trading firm is seeking a Trading Systems Operator to support a low-latency trading desk in London. · Operating and supporting Linux-based production systemsAutomating operational workflows and tooling with Python and scripting skillsSitting close to live t ...

    London

    1 day ago

  • Work in company

    Analyst II, Systems Operations

    Only for registered members

    The Systems Operations Analyst will provide immediate assistance to back office, support personnel, and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. · Troubleshoot day-to-day issues and provide direct support to engineering ...

    London

    1 week ago

  • Work in company

    Analyst II, Systems Operations

    Only for registered members

    Working for Intercontinental Exchange (ICE) as part of the ICE Data Services Systems Operations team will provide you with the opportunity to experience supporting one of the most famous and widely known publicly visible companies in the world. · This position is not a typical NO ...

    London

    2 weeks ago

Jobs
>
London