Medical Secretary - London, United Kingdom - St. George's Medical Centre

St. George's Medical Centre

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Job Summary To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (eRS).

Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates and environment where all individuals can achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

St.

Georges Medical Centre is committed to supporting and promoting opportunities to for staff to maintain their health, well-being, and safety.

You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with the management team to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality St. Georges Medical Centre is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality.

It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision.

We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role.

All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme.

Service Delivery Staff at St.

Georges Medical Centre must adhere to the information contained with practice policies and regional directives, ensuring protocols are always adhered to.

Staff will be given detailed information during the induction process regarding policy and procedure. Primary Responsibilities The following are the core responsibilities of the medical secretary.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Typing letters, reports and associated documentation as required Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.

Manage all enquires in an effective manner. Maintain an accurate referral database Process calling letters as requested.

Scanning of patient related documentation and attaching scanned documents to patients healthcare records Input data into the patients healthcare records as necessary.

Process referrals using the electronic referral system (ERS) Process requests for information i.e.

SAR, insurance / solicitors letters and DVLA forms Process patient letter requests and invoice for private work accordingly Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Manage all administrative queries as necessary. Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general administrative tasks as requested.

Secondary Responsibilities In addition to the primary responsibilities, the medical secretary may be requested to:
Partake in audit as directed by the audit lead. Produce meeting agendas and record the minutes of meetings.

Support reception / administrative staff, providing cover during staff absences. Complete ope