Receptionist / Patient Services Assistant - Widnes, United Kingdom - Bright Orthodontics

Bright Orthodontics
Bright Orthodontics
Verified Company
Widnes, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Bright Orthodontics is a state-of-the-art NHS/Private specialist group of orthodontic practices.


We are currently looking for a full-time
Front of House Patient Services Assistant to join our team in our Widnes Practice.


Key task and responsibilities:


  • Welcoming and assisting patients when working front of house,
  • Handle treatment documentation including forms and laboratory work,
  • Talking to patients in person and over the phone,
  • Managing phone calls, booking, and changing patient appointments,
  • Help maintain the patient records with attention to detail to ensure they are completed correctly,
  • Ability to abide by strict data security and protection standards,
  • Maintain patient confidentiality and put patients first at all times,
  • Assist with processing NHS referrals, data input, contacting patients and booking appointments,
  • Work with the team to ensure that every patient has a 5star experience through facetoface appointments, online engagement and by telephone.

About you:


  • Effective communication skills are necessary, including responding to the patients' needs, good listening skills, and empathy towards nervous patients.
  • Ability to work on own initiative,
  • Ability to work as a part of a team, sharing jobs/responsibilities/work roles and supporting each other daily,
  • Desire & commitment to undertake further training as appropriate,
  • Excellent time management, prioritisation of tasks and organisational skills,
  • Proactive in helping the business grow,
  • Flexible mindset and ability to adapt quickly to the changing needs of the business daily,
  • Professional attitude at all times,
  • Optimistic with the ability to bring energy and enthusiasm to any situation,
  • Proud ambassador of Bright Orthodontics brand.

Skills required for this role:


  • Excellent spoken and written communication skills,
  • Good telephone manner and an ability to resolve problems and manage conflict,
  • Experience in working in a fastpaced, customerfocused environment,
  • Team worker and ability to problem solve / use initiative,
  • Proficient in computer/IT skills.

Experience/ Qualifications:


  • Experience in a frontline customer service role including telephone, online and face to face communication (essential),
  • Use of IT software including Microsoft Word, Excel, Outlook, and Teams (essential),
  • Experience in reception/admin roles within a dental / GP practice (desirable).

What do the staff think?
- "I have worked in this industry for nearly 20 years and never have I felt more valued than I have in the last three months of working for Bright Orthodontics"_

Angela, Patient Services Assistant


Hours:

Full-time hours to be discussed at the interview.


The rewards:


  • Salary dependent on skill set and experience (£24,000£26,000)
  • Fully funded access to CPD,
  • Fulltime hours: 41.5 hours per week
  • Free parking
  • Uniforms
  • Access to Employee Assistance Program (Health Assured)
  • Access to Bright HR selfservice app for booking holidays and access to company documents
  • Extra day off for your birthday

Salary:
£24,000.00-£26,000.00 per year


Benefits:


  • Free parking
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Widnes: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (required)
  • Using IT Software / Computers: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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