Administration Assistant - Burton-On-Trent, United Kingdom - Project Better Energy

Project Better Energy
Project Better Energy
Verified Company
Burton-On-Trent, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Are you ready for the future of EV charging? Welcome to Project EV, part of the Project Better Energy Group, specialising in providing only the most cutting-edge electric vehicle charging points on the market


Our mission is to drive Project EV and its range of Electric Vehicle chargers to being the most advanced smart solution for all customers, resellers, or manufacturers.

With leading technology and exceptional service, Project EV aims to be the preferred choice in the UK and Europe.

Come join us and help empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener future.

Join our customer service team and become a valued member of our working family.

We are proud of our talented employees with diverse backgrounds, cultures, perspectives, and experiences who deliver our world class service to our customers and ensure our culture of positivity, innovation and creativity will continue to drive us towards a brighter, more sustainable future.


As a first line customer service agent you will provide support and guidance to customers requiring repairs or maintenance to their renewable energy solutions, arranging remedial maintenance visits where appropriate.

Making positive connections and building rapport, you will deliver the world class customer service that built our reputation as a market leading, trusted and reliable installer of green energy solutions.


What you'll do:


  • Book warranty visits to repair/ replace ProjectEV products.
  • Liaise with ProjectEV field engineers to ensure daily routes are efficient.
  • Work alongside support teams in the ProjectEV network to increase the quality of site visits.
  • Produce weekly site visit reports to track performance of department.
  • Attend weekly meetings with other departments to update on weekly progress, challenges & successes as well as AOB.
  • Achieve KPIs set by Head of service on a weekly and monthly basis.
  • Communicate and work collaboratively with relevant subcontractors.
  • Prioritise & restructure engineer job sheets to ensure service KPIs are met.

What you'll bring:


  • Experience in a scheduling or planning role (industry experience desired but not essential)
  • Hardworking, tenacious, and committed.
  • Able to remain calm under pressure & flexible to changes in schedules.
  • A strong team player
  • Selfmotivated.
  • Excellent time management and organisation skills
  • Have a customer service approach to all interactions.
  • Experience in dealing in a fastpaced environment

Where you'll work:

  • Working out of Project Better Energy's head office predominantly, based at Lancaster Business Park, Burton-OnTrent DE13 9PD.
  • Potential work out of our Wolverhampton site, based at Unit 12 Planetary Road Industrial Estate, Planetary Road, Willenhall, Wolverhampton, WV1 3XA.

What we offer:


  • Life Insurance (after completion of probation)
  • Private Healthcare (after completion of probation)
  • Company Pension
  • Free Tea and Coffee
  • Free On-Site Parking

Salary:

£22,000-£24,000 depending on experience


Hours:
37.5 per week Mon-Fri (30 minute unpaid break)


Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Experience:


  • Customer service: 1 year (required)
  • Administrative experience: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person


Reference ID:
Indeed/PEVAdmin
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