Claims Customer Support - North Shields, United Kingdom - MTrec Recruitment
Description
Rewards and Benefits on Offer:
- You will only be working Monday to Friday, and from the hours of 09:00 17:00 or 11:00 19:00
- Monday to Friday. You will also be required to work an alternative Saturday morning from 09:00 13:00.
- A permanent contract from day one.
- Working with a friendly customer base.
- Superb team culture everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Newcastle based offices.
- Car Parking facilities onsite.
- 25 days holiday plus bank holidays
- Cycle to work scheme
- Metro pass season ticket loan
- EAP
- Employee Assistance Programme
- Company Pension Scheme
- A very secure, very wellestablished employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Claims Handleras soon as possible to join their highly trained team and to work in an unbelievable office environment.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career.
The company are looking for committed and hard-working customer service orientated individuals who are lookingfor a long-term permanent job opportunity.
Your NewRole:
- Handling of claims up to given limits and referral where necessary.
- Managing inbound and outbound telephone calls to assist in swift closure of claims and to reduce any unnecessary costs of the claim.
- On receipt of a new Claim, contact customers where necessary to obtain any further information to assist liability decision.
- Handling own portfolio of claims using "chase"/diary system to ensure claims are closed at the earliest possible time and in cost effective way.
- Reviews all claims on the monthly claims review list in accordance with guidelines.
- Provide support to customers.
- Provide the latest advice, updates, and information to your customers.
- Resolve any queries.
- Build longterm relationships with your clients.
- Ensure all areas of compliance are completed fully.
- Update all systems with accurate information.
About You:
- Experience within a claims background.
- An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
- Confident telephone manner and to be able to present to your customers in a clear and concise manner.
- Strong spoken and written communication skills.
- Key qualities to possess for the role are a positive, friendly and customer orientated attitude.
- High attention to detail.
- Strong time management and organisational skills.
- A proactive attitude with a selfstarter attitude.
- You will be looking for a longterm career move.
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