Receptionist/front Desk/administrator - London, United Kingdom - Reachout Recruit Ltd

Reachout Recruit Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

What you are responsible for:

Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
Completing the patient's prescan data protection/consent form and health and safety questionnaire (where applicable)
Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
Accurately entering all relevant patient data into the patient management system
Managing administrative tasks within the unit that include:
Dealing with telephone, direct and face to face enquiries
Booking clinically validated appointments on the internal system
Ensuring all payments are invoiced promptly and accurately.

We are looking for someone who has:

An empathetic and caring approach
A passion for delivering the highest level of customer service
A good understanding of health and safety and infection control
The ability to work independently and as part of a multi skilled team
Flexibility in working patterns to fulfil site requirements
Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
Strong administration skills with an ability to pick up new systems quickly
The passion to attend courses to enhance their knowledge and skills for the role required.
Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
Proficient administration skills, such as experience using Microsoft Packages
Working in a fastpaced environment.