Business Travel Consultant - Birmingham, United Kingdom - Succeed Recruitment Solutions

Succeed Recruitment Solutions
Succeed Recruitment Solutions
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Airline reservations/check-in

  • Hotel/Conference booking
  • Leisure Travel
  • Business/Corporate Travel


As a Business Travel Consultant, you'll have the opportunity to become an expert in the Business Travel Sector, work with B2B customers and be part of a strategic team.

You'll act proactively, addressing your clients' needs at any stage of their travels,ensuring high customer satisfaction and maintaining excellent relationships.


In return, our client can offer a competitive salary of up £28k DOE plus excellent benefits inc. 33 days annual leave (inc. bank holidays), up to 10 days unpaid leave, private healthcare, gym membership & life insurance.
(For the first 6 months, you'll be expected to work from our client's Birmingham city centre-based office)


Role of Business Travel Consultant:


  • Support B2B customers in their Business Travels
  • Provide exceptional levels of customer care
  • Liaise with suppliers and partners to resolve booking issues
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
  • Addressing, preempting and solving problems
  • Help define and establish best practices together with the rest of the team in sales, operations and customer care

Skills required for the role:


  • Previous customer service or reservations experience gained within the leisure or business travel, hotel or airline sectors
  • GDS knowledge would be an advantage but it not essential
  • Exceptional customer service skills
  • Good attention to detail
  • Strong communication skills
  • Flexible to work on a rota basis Mon
  • Fri 7am 7pm, with one in five weekends
  • Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs. _
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