Customer Service Advisor - Poole, United Kingdom - i247 Group

i247 Group

Verified Company

Poole, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description
Do you have a passion in delivering fantastic customer service and want to work in an industry you've not tried before?

We are looking for highly motivated, full-time and part-time agents who are looking for a role where they deliver a best-in-class customer service experience to our expanding client network.

Who are we?

We are the UK's leading outsourced driver support and asset management provider delivering cutting edge mobility solutions for a transforming industry.

Based in Holton Heath, Poole, and operational 24/7 365 days a year we offer outsourced, white labelled, fully managed contact solutions to the some of the largest Automotive brands across the UK.

With over 30 years of experience, we pride ourselves on delivery.

Testament to this, our services are now utilised by some of the largest FN50 organisations and support in excess of 1 million vehicles across the UK.

What will I be doing?

As a customer service agent, you will be responsible for providing customer service support that helps keep drivers mobile, keeping vehicles on the road for longer.

The role will require a combination of administrative tasks and outbound calling to garages.

You will be working a minimum of 25 hours per week. Some weekend work will be required.

The first three months will be based at our Head Office in Holton Heath, Poole, after that period, there will be an opportunity to adopt a hybrid style of working allowing successful applicants to be able to work from home.

What are we looking for?

We are looking for positive team players with a good work ethic, who like to have fun while at work and at home.

We're a team, that likes to work, win, and have fun together.

You can get involved in our internal reward schemes, let your hair down on fun nights out, throw shapes at the Christmas party, or support our designated Charity by raising money and participating in events.

Our internal rewards scheme not only recognises team goals, but individuals are also recognised.

If you are looking for a career with progression opportunities, can demonstrate our company values and have a strong work ethic, this is the job for you

We can offer you:

A wonderful working environment in the office
Strong company values
Recognition on the importance of a work/life balance
28 days holiday (inclusive of bank holidays) and your birthday off after 1 year's service
An energetic and highly professional team
A rewarding day, full of varied caller experiences
Ability to work from home on a hybrid basis after three months
Full training on our systems and callhandling techniques
Personal development and career opportunities
Free onsite car parking
Internal reward benefits
Eye care vouchers
Pension
Fun nights out and events
Death in Service benefit 4 x annual salary after 1 year's continuous service