Client Support Advisor - Bristol, United Kingdom - Sponge

Sponge

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Required experience:

You will be fluent in German and English, both written and spoken
You will have prior experience of helping customers onboard and engage with LMS platforms
You will be a recognised team player with the ability to collaborate effectively with internal and external stakeholders.
Strong stakeholder management, influencing and consulting ability
Understanding of Compliance content/topics
Technical ability and understanding

Responsibilities.

Managing the onboarding of new and existing clients on Sponge's LMS platform and coordinating any necessary setup, including data imports and technical & brand configuration
Assisting clients with module uploads, campaigns, reporting, and consulting on any local data or GDPR considerations.
Collaborating with Project Management teams to provide implementation guidance and expertise.
Liaising with internal and external stakeholders to deliver platform implementation on time and within budget.
Supplying, creating and maintaining any standard implementation templates and relevant documentation.
Supporting Project Managers, Developers and Content developers with testing, troubleshooting, identification of issues and errors with integration.
You will be able to demonstrate a strong understanding of Sponge LMS products and related web technologies

What we can offer you

A competitive salary our priority is to find the right person
Flexible working hours and the opportunity to work from home some of the week
Pension
Income protection and life assurance
5 weeks holiday plus bank holidays
Your birthday off
A fabulous health cash plan

Location....
Our new headquarters is in the Bristol area (The Paintworks).

We offer a mix of home and office working because we believe both are necessary for a high performing team.

We know you need some time to concentrate and avoid constant commuting, so homeworking is essential, but we also feel face-to-face time is important too.

We work in a Hybrid way with ideally 3 days per week in the office and the rest of the week worked remotely.

We offer flexible working options also to help find the right work-life balance for you.

**We currently have main offices in the UK in Bristol, Plymouth, Glasgow, and in Europe in Berlin and Brussels