Customer Service Assistant - Watford, United Kingdom - First Recruitment
Description
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.
This is an excellent opportunity to join a dynamic and growing company in the area.Duties:
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues in a professional and efficient manner
- Perform data entry tasks to update customer records and maintain accurate information
- Collaborate with other departments to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement in products or services
Skills:
- Excellent phone etiquette and communication skills
- Strong problemsolving skills and ability to think critically
- Proficient in data entry and computer skills
- Ability to effectively communicate complex information to customers
- Strong attention to detail and accuracy
Job Types:
Full-time, Temp to perm
Salary:
£27,000.00 per year
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
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