Customer Service Advisor - Chesterfield, United Kingdom - Kamro Ltd

Kamro Ltd

Verified Company

Chesterfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Advisor

Chesterfield

Salary:
£21,500 to £22,000 per annum

Perks:
Bonus Scheme, Team events

Responsibilities:

Logging all inbound calls on their internal bespoke system
Work closely with other departments to resolve customer issues and ensure a positive client experience.
Utilising client maintenance portals as and when required.
Escalating calls to the appropriate teams where required, e.g. 3rd Line IT support.
Providing a consistent experience for every caller.
Liaising with various internal departments in relation to resolving issues for the client.

Requirements:

Confident working on own or part of a team
Experienced working in a call centre environment
Excellent communication skills, both verbal and written.
Ability to work well under pressure and multitask in a fastpaced environment.
Strong problemsolving skills and attention to detail.
Confident on the telephone.
Willingness to enhance your skills and knowledge through training/selfdevelopment.
A positive and friendly attitude with a willingness to go above and beyond for customers.

My client offers a competitive salary and benefits package, as well as ongoing training and development opportunities.

As their customer service advisor, you will play a crucial role in ensuring that our customers receive the highest level of service possible.

Other job titles :
admin assistant, call centre worker, call advisor, customer service representative

Salary:
£21,500.00-£22,000.00 per year

Benefits: