Part Time Service Controller - Holbeck, United Kingdom - NG Bailey Facilities Services
Description
We are currently recruiting for 2 x Part Time Service Controllers to be based from our Leeds office, LS12 with parking on site.
The Part Time Service Controller will work 20 hours per week and we are flexible on hours worked within the week.
The Service Controller will work with the service centre team, primary objective is allocating calls and resources to ensure that all planned maintenance and breakdowns are attended by the relevant skillset of engineer and are carried out and completed with agreed client SLA'S.
Responsibilities:
You will:
- Logging into the customer lines, receiving incoming calls and making outgoing phone calls, liaising with customers to give them updates on outstanding jobs
- Allocating reactive/quoted works to engineers and scheduling the work in, minimising travel time to reduce costs
- Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the project log
- Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion
- Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced
- Utilise Masternaut tool to drive efficiencies and track mobile engineers as necessary
- Daily monitoring of all outstanding and overdue reactive/PPM and quoted jobs, progressing all calls through to completion
- Generation of WOQ and monitoring the process. Assisting with GRN and resolving invoice queries for POs
Requirements:
You will have:
- Prior experience of Service Controller role in M&E or related service businesses, would be Desirable but not essential.
- Computer Literacy (Microsoft Office, Accurate Keyboard skills)
We are one of the leading independent engineering and services businesses in the UK.
Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
You will be working as part of a team, we're committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual
Progression is something we value and we'll make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
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