Service Desk Expert - Chippenham, United Kingdom - Fujitsu

Fujitsu

Verified Company

Chippenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ISAM Engineer

Service Operations

Location:
Chippenham

Core Skills

Process orientated.
Excellent communicator both verbally and written.
Comfortable with working towards SLAs and KPIs.
Establishes working relationships with customers to deliver and enhance the service.
Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known).
Escalates or gains support where appropriate.
Understands the requirements of the customer's business, and the scope of the contract and knows how issues impact the delivery of service.
Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.
Strong attention to detail.

Recruitment process
The recruitment process consists of one interview.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:
Our work environments enable you to
Be Completely You.

Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

Benefits: