Voids Officer - London, United Kingdom - Tower Hamlets Homes

Tower Hamlets Homes

Verified Company

London, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An opportunity to develop and showcase your passion for Delivering Excellence.

Tower Hamlets Homes is an award winning ALMO (Arm's Length Management Organisation).

A not-for-profit company set up in 2008 to deliver high quality housing services for residents living in 21,116 homes in East London, including 9,688 leasehold homes and 11,478 tenanted homes.

In addition, there are 353 Right to Buy Freeholders who pay a service charge.

An exciting opportunity has arisen for a full time Voids Officer to join our busy team on a fixed term 6 months basis.

As an experienced Voids Officer, you will develop opportunities to add to your current skills of void work as well as gaining and sharing specific knowledge and skills related to Neighbourhood Services.

You will be able to use your skills successfully as part of a team to deliver results as well as providing excellent customer service.

About you

Contribute to the delivery of an excellent void management service (excluding void repairs) and ensure it meets and exceeds THH performance targets.
Work as a team member and closely with others to achieve a high quality and seamless service for those moving into Council properties
To administer and use internal systems effectively to update/monitor progress of void properties within your responsibility.
Develop good internal communication with Property Services staff to ensure properties within your remit are reserviced to a good standard.
Ability to demonstrate excellent customer skills when carrying out viewings of properties.
Sound administrative and communications skills to be able to carry out the tenancy sign up process effectively.
Ensure timely and appropriate letting of properties within remit, including New Build Schemes.
Carry out visits to those seeking an under occupation move and assisting an applicant in the move process using the incentives on offer.
To be able to respond in a timely and effective manner to Complaints and Members Enquiries
Relationship management with new tenants which ensures needs or vulnerabilities are recorded and made know to the NHO
Liaise with other sections such as, Housing Management, HSC, and Asset Management to ensure coherent service delivery. This includes regular liaison with the Repairs team over the progress of all short

- and long-term void properties.

Ensure that the viewing service provides applicants with comprehensive information on the property and surrounding areas within the timescales set for applicants.
Carry out timely prevacating inspections to identify any works required and any rechargeables due.
Working with colleagues to ensure performance information requirements are provided and reported.
Carry out other reasonable ad hoc duties to support the Directorate which are commensurate with the expectation of the post as directed by the line manager or the Head of Service.

Our offer to applicants

Tower Hamlets is rapidly becoming one of London's best places to live and work.

Tower Hamlets Homes have achieved a huge amount in our service delivery to residents and making the Borough a place we can all be proud of.

We need ambitious people to deliver these challenging and rewarding roles and this is a great opportunity to further your career.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:
Your voice heard through our staff forum and networking groups for women and LGBT staff.

Newly refurbished offices, with free tea, coffee and shower facilities.

Interest-free season ticket loans and many more

How to apply

Selection Process

The selection process will include an assessment and interview. Details of the written assessment will be provided on the day.

The closing date for this role is Wednesday 28th June 2023 at 23:59

Interviews are likely to be held week commencing Monday 10th July 2023