Complaints Handler - Loughton, United Kingdom - United Living

United Living
United Living
Verified Company
Loughton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Opportunity:
Complaints Handler

Location:
Loughton, UK

About Us:


Join the thriving and dynamic United Living Property Services team in Loughton As a rapidly growing business, we are excited to welcome a new Complaints Handler to contribute to our success.

If you're looking for a long-term career opportunity with a Main Contractor, where you can develop your skills and be part of an industry-leading organisation, this role is for you.


Your Role:
Complaints Handler
The role involves handling customer concerns and issues in a professional and timely manner to ensure customer satisfaction.

  • Complaints investigation by viewing UL Date (Total Mobile), Liaising with other team members and third parties i.e. Subcontractors, Clients (Training will be provided for total mobile)
  • Managing the central tracker where the status of each complaint is kept, to ensure deadlines are met.
  • Attend Client complaints meetings.

Requirements:


  • Good understanding of Micro Soft packages (Excel word )
  • Able to work to a tight deadline.
  • Good communication skills, selfmotivated and confident.

About United Living Group:

United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future:

  • United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces.
  • United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future.
  • United Living New Homes: Providing buildtorent and affordable housing solutions to address community housing challenges.
  • GBC: Connecting people through fixed line and mobile infrastructure, enabling seamless communication in today's digital age.

What We Offer:

If you're a Complaints Handler seeking a dynamic and diverse work environment, we're offering:

  • Competitive salary and benefits package
  • Opportunities for career progression aligned with the company's growth

How to Apply:


  • As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable._

Job Types:
Full-time, Permanent


Salary:
£28,000.00-£30,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Loughton, IG10 4HL: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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