Pet Health Advisor - Edinburgh, United Kingdom - Vets4Pets

Vets4Pets
Vets4Pets
Verified Company
Edinburgh, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Vets4Pets Fort Kinnaird are hiring

Pet Health Advisor

Type:
Part time (up to 30 hours per week, including evenings and some weekends)
Overtime available

Pay:
Starting salary £10.50/hr (6 months), £11/hr thereafter
Experience in client facing roles essential
Pet handling experience and/or qualifications not essential but an advantage
Professional appearance necessary

Benefits:
See below


Location:
Vets4Pets Fort Kinnaird, Edinburgh

Do you thrive on delivering a personalised service? Do you care about the quality of the service you provide? Do you enjoy being physically active in your work? Are you keen on a workplace that strives for attention to detail? Do you like to develop procedures and processes that streamline workflow? Want to work in close proximity to pets and vets and help pets get healthier?


We are offering you the chance to join our busy, hands-on team in Fort Kinnaird as a Pet Health Advisor.

What does a typical day look like?


Your focus will be to provide a leading service to our clients and outstanding care for their pets - you will be the intimate link between the pet owner and the clinical team.

Your ability to build strong relationships with our clients, their pets and the team is critical to your success.

The day will be largely spent working in parallel with your clinical colleagues. Your work is twofold; you shepherd the client journey and you facilitate the pet treatment plan.

The first priority is to take instruction from the services department and ensure the client is appraised of and led through their entire journey with us.

You will inform of practice offerings and opportunities, keep up to date, accurate records, take payments, manage accounts, make bookings and take care of all other communications with clients.

The second part of the role involves taking instruction from vets and nurses in aiding treatment and ongoing care of the pet throughout the pet journey by direct animal handling, medicating under supervision and instruction of other vet recommendations.

Clear delivery of information and providing a bespoke service to the client is what we look for.

Detailed communication skills are essential within the team to ensure the pet has a timely and smooth transition through the practice.

All training will be provided.


Who we are looking for:


We require a Pet Health Advisor who can demonstrate calmness, composure and is accommodating of the clients' needs and expectations.

We want to see support, care and compassion in your interactions with clients and their pets.
Excellent presentation and professionalism is important to us.
Whilst remaining caring and communicative, we require a high standard of work and efficient delivery of procedures and processes.

We are a results focused practice and are looking for individuals that can provide solutions for clients whatever the challenge.

You will be on your feet a lot of the day so we require someone who is physically able.
The role is for 30-35 hours a week and will include 1/3 weekend rota. Shift patterns are a range of half days either am or pam or full days. Flexibility is required to cover colleague absence.


Would suit:
Vet Care Assistant/Animal Care Assistant or Kennel assistant who thrives in the client care sector of the pet industry.

An individual from a fast paced client facing environment who is looking for something different and something progressive and has a passion for animals.

Does this sound like you?

If so, get in touch today


We ask for your CV and short covering letter, telling us about why you would be great for this role.

We want our colleagues to be as diverse as our clients.

Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.


Location:
EH15 3RD
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