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Works Coordinator - London, United Kingdom - Veesupportservices Ltd

Veesupportservices Ltd

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
Supporting the Repairs Service with the scheduling of appointments for repairs work over a period of days to weeks to ensure that mobile workforce resources are used efficiently

Providing a high quality, customer focused administrative service within the repair's operations, liaising with subcontractors and workforce across multiple trade disciplines.

Duties:

To comply with all regulatory guidelines e.g. Financial and audit regulations, Homes for Haringey standing orders, in ordering and processing repairs
Take full responsibility for the efficient administration of the mobile workforce scheduling system
Work effectively and efficiently and liaise with residents and operatives to make sure that repairs are scheduled and attended to within time
Maintain accurate records and provide reports from various digital systems relating to all aspects of the work areas as required.
To ensure that the Operatives communicate in a timely and accurate manner about the progress of work, in order to schedule their work in view of resident's requirements.
To re-schedule jobs in the event of an unplanned absence of an Operative, and to contact the resident directly to agree any changes.
To communicate any changes / updates directly with the effected resident and the Operative.
To communicate with Supervisors/Manager about matters of work quality, timeliness and potential HR issues concerning the operatives.
To provide support to colleagues, customers and the business, in order to continuously improve operational effectiveness.
To operate professionally both as an individual and as a team member for the benefit of the customer at all times, contributing ideas, suggestions and feedback to managers, ensuring quality standards is maintained.
To manage the activities of operatives to ensure that they keep their appointments.
To undertake all of the above duties on a regular basis and undertake periodic supervision, to provide continuity of service wherever possible, to assist in the oversight, guidance and training of other staff.
Flexibility to work within the overall scope repairs team requirements, based on service demand and staffing requirements.