Works Coordinator - London, United Kingdom - Veesupportservices Ltd

Veesupportservices Ltd
Veesupportservices Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:
Supporting the Repairs Service with the scheduling of appointments for repairs work over a period of days to weeks to ensure that mobile workforce resources are used efficiently


Providing a high quality, customer focused administrative service within the repair's operations, liaising with subcontractors and workforce across multiple trade disciplines.


Duties:


  • To comply with all regulatory guidelines e.g. Financial and audit regulations, Homes for Haringey standing orders, in ordering and processing repairs
  • Take full responsibility for the efficient administration of the mobile workforce scheduling system
  • Work effectively and efficiently and liaise with residents and operatives to make sure that repairs are scheduled and attended to within time
  • Maintain accurate records and provide reports from various digital systems relating to all aspects of the work areas as required.
  • To ensure that the Operatives communicate in a timely and accurate manner about the progress of work, in order to schedule their work in view of resident's requirements.
  • To re-schedule jobs in the event of an unplanned absence of an Operative, and to contact the resident directly to agree any changes.
  • To communicate any changes / updates directly with the effected resident and the Operative.
  • To communicate with Supervisors/Manager about matters of work quality, timeliness and potential HR issues concerning the operatives.
  • To provide support to colleagues, customers and the business, in order to continuously improve operational effectiveness.
  • To operate professionally both as an individual and as a team member for the benefit of the customer at all times, contributing ideas, suggestions and feedback to managers, ensuring quality standards is maintained.
  • To manage the activities of operatives to ensure that they keep their appointments.
  • To undertake all of the above duties on a regular basis and undertake periodic supervision, to provide continuity of service wherever possible, to assist in the oversight, guidance and training of other staff.
  • Flexibility to work within the overall scope repairs team requirements, based on service demand and staffing requirements.

Job Type:
Temporary contract

Contract length: 4 months


Salary:
£17.00 per hour

Expected hours: 36 per week


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Education:


  • GCSE or equivalent (required)

Experience:


  • Administrative experience: 1 year (required)
- working within a repairs and maintenance environment: 1 year (required)

  • IT, Microsoft Office packages: 1 year (required)

Work Location:
In person
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