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Service Delivery
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apetito Limited CardiffOverview · apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change and this role will b ...
- Foster a high-performance culture focused on accountability, collaboration, and customer service.
- Identify skill gaps within the team and implement training and development programs to enhance capabilities.
- Develop and execute the IT infrastructure strategy in alignment with business goals.
- Drive continuous improvement and innovation across infrastructure services, including cloud, on-premises, and hybrid solutions.
- Own relationships with vendors and service providers.
- Ensure high availability, scalability, and security of network services.
- Regularly test and update BCP/DR plans to align with evolving business requirements and infrastructure changes.
- Manage the on-call rota and act as an escalation point.
- Travel to other AerFin locations globally (approximately 10-20%).
- Strong understanding of IT infrastructure, architecture, and systems, including cloud computing, cybersecurity, and data management.
- Experienced in documenting IT services (e.g. via the ITIL standard) and monthly performance reporting (R/A/G) on service levels.
- Experience developing and implementing strategic IT plans and initiatives to support business growth and expansion.
- Excellent leadership and management skills, with the ability to inspire and motivate a team of IT professionals.
- Strong analytical and problem-solving abilities, with a focus on driving innovation and continuous improvement.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
- Discretionary Bonus Scheme
- Volunteering Leave
- Life Assurance
- Pension Scheme
- Flexible working, ability to work between home and the office
- Employee Assistance Program (EAP)
- Healthcare Scheme
- 27 days of annual leave with an option to buy or sell an additional 5 days per year
- Electric Vehicle Leasing Scheme
- Season Ticket Loan
- Social events and much more
Head of IT Infrastructure - Newport - AerFin

3 weeks ago

Description
About Us
AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers.
Our blend of industry expertise and experience gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we're perfectly placed to keep fleets flying and get deals done.
About the Role
The Head of IT Infrastructure leads and manages all aspects of the company's IT infrastructure, ensuring stability, security, and scalability of IT services to support business operations and growth. This role requires a strategic thinker and technical leader with deep expertise in IT infrastructure management, cloud services, networking, security, and team leadership.
Responsibilities:
Skills & Qualifications:
We Offer:
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