london hotel guest experience manager - Russell Square - beBeeFrontOffice

    beBeeFrontOffice
    beBeeFrontOffice Russell Square

    5 days ago

    Full time

    Job title: Hotel Receptionists

    Description

    Are you passionate about delivering exceptional guest experiences and being part of a dynamic team? We're looking for an experienced Front Office Receptionist to join our dedicated Front Office team in London!

    About the Role

    This is a fantastic opportunity to work with a leading hotel group, providing top-notch customer service and ensuring seamless check-in/check-out processes. As a key member of our team, you will be responsible for managing room reservations, processing amendments and cancellations, promoting our loyalty programme, and demonstrating expert knowledge of hotel services and local attractions.

    Responsibilities:

    • Manage room bookings efficiently
    • Process modifications/cancellations promptly
    • Promote loyalty programmes effectively
    ,

    , Main Requirements:,

    With your expertise in front office operations (at least 1 year's experience), excellent communication skills,
    positive attitude towards guests needs problem-solving abilities.We require flexibility as well: early mornings evenings & weekends are essential.,
    ,

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Russell Square