HR Business Improvement Adviser - Newcastle upon Tyne, United Kingdom - NHS Business Services Authority

NHS Business Services Authority

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have experience of process change and looking for a challenging and varied role where you can really have an impact on the business?

Do you want a dynamic role that will offer you a different challenge every day?

If so, then this could be the role for you.

To enable us to deliver our objectives, we have an exciting and challenging opportunity in the HRSS Business Improvement team.

The Business Improvement Advisor is a key position in the delivery of change programmes within the department along with process development.

This role has a strong emphasis on continuous improvement, looking for new and improved ways of providing quality service to our customers and the NHSBSA.

Stakeholder management and engagement is a key element of this role, as is a problem-solving mindset.

This role can touch on all aspects of the departments service delivery and allows for an individual to positively influence improvements in all aspects of the business from the roll-out of new systems, to process review and redesign.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Hybrid working model (we are currently working largely remotely)
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts
Supporting the end to end delivery of the service and ensure improvements and change programmes are on time
Supporting end to end planning and implementation of change programmes
Liaising with clients and colleagues, internally and externally across HR Shared Services, to implement service improvements and process changes.
Work in partnership with internal teams and suppliers to deliver change.
Support and contribute to the development of communication strategies in order to ensure effective and timely communication with all staff and relevant customers.
Prepare user guidance documents, briefings and process flows to support the implementation of improvements and process change.
Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.
Prepare monthly highlight reports defining progress, problems and solutions for the HR Shared Services Operational Management Team and Business Development Lead.
Work to develop efficient methods for improving the process and delivery of change in HR Shared Services, whilst reviewing and initiating extra activities wherever gaps are identified with an aim to improve our services and systems.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services.

Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.

Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic.

We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS

In this role you are accountable for:

Leading on the end-to-end design and delivery of change processes, improvement plans which support the goals of HR Shared Services
Leading the management and execution of complex change programmes and implementation of new systems using recognised project management techniques ensuring that the benefits of the change activities are identified, measured, and owned in order to realise the business benefits
Providing technical expertise and knowledge to identify and recommend changes, highlighting risks to HR Shared Services, facilitating informed decision making by senior managers and contribute to developing end to end planning and execution of change programmes. whilst ensuring all changes are made in compliance with client's policies and procedures
Develop, manage and maintain effective relationships with key internal and external stakeholders to promote and support required culture change to implement projects, service improvements and process changes
Prepare and present regular highlight reports defining project progress, risks and solutions for discussion with HR Shared Services Operational Management Team and the Senior Service Delivery Managers
Develop and implement communication strategies to work effectively and collaboratively with colleagues, including senior managers, across the business to ensure that service, policy, and process changes are informed by customer and bu