Senior Payment Associate - Cardiff, United Kingdom - Starling Bank

Starling Bank

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello, we're Starling.

We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.

We're a bank, but better:
fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.
As a Senior Payment Associate at Starling Bank, you'll be part of the Payment Operations team.

You'll be dealing directly with customers to resolve their payment queries, liaising with our technical teams to develop your understanding of payment transactions, and ensuring all SLAs are adhered to.

This team currently works between 9am-5:30pm, Monday - Friday.

In this role, you will complete the first 6 weeks full time in the office, after this period the role will be hybrid with around 2 days per week spent in the office.

The recruitment process:

After this, the final stage would be a video interview with our Payments team, where they will discuss the role, your skills and experience in more detail and an answer any questions you may have about the role and what to expect

Applications for this role will close on 05/12.

Responsibilities:

You will be responsible for the ownership of various payment schemes including;(Current Account Switch Service, BACS, Faster Payments, and SWIFT/SEPA)
Promptly dealing with queries and investigations
Liaising with other banks
Ensuring SLAs are adhered to
Show ownership and accountability for offering solutions that help and benefit our customers
Actively seek to improve processes and workflows
Support payment processing
Support incident management
Work closely with the reconciliation's team to resolve outstanding breaks
Maintain existing and create new procedural documentation
Proactively resolving technical errors that arise across all payment schemes
Able to manage and resolve customer complaints

Requirements:

Behaviours & Competencies:

Strong Communication Skills
Attention to Detail
Ability to work independently as well as in a team
Time management adhering to SLAs
Ability to adapt to change

Skills:

Written communication skills
Ability to prioritise workload
Previous payments experience
Strong Customer Service Skills

Benefits:

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous familyfriendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About us:

We're on a mission to radically reshape banking - and that starts with our brilliant team.

Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.