Service Advisor - Falmouth, United Kingdom - BMW Group Retail

BMW Group Retail

Verified Company

Falmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ocean
BMW Falmouth is looking for a Service Advisor.

Your role

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer.

You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

The main duties of the role include:

Meeting and greeting customers in a friendly and courteous manner throughout the day.
Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
Maintaining knowledge of our aftersales products and services.
Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer.

Your working hours will be a 4-day week of 40 hours plus a Saturday on a 1 in 4 rota basis.

The salary is £23,500 basic with an OTE of £34,000. Once qualified the basic salary will increase to £26,000

Your profile

Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
Enjoy working in a fastpaced environment recognising individual responsibility to contribute to the performance and success of the team.
Excellent administration and organisational skill, with good diary management to ensure all customers are followed up within agreed timeframes.
Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
Valid, clean UK Driving Licence and must be eligible to work in the UK.

Rewards

Your hard work will be rewarded with 22 days of holiday plus Bank Holidays per year, a pension scheme, a subsidised manufacturer car purchase scheme available to both you and your family, and continued career development at the
BMW Training Academy.

Similar searches:

BMW, Permanent, Full-time, Sales / Customer Service, £30,000 - £39,999

Retailer
Ocean Falmouth

Location
Falmouth

Starts
05 Jun 2023

Closes
27 Jul 2023

Brand

BMW

Contract Type
Permanent

Hours
Full-time

Business Area
Sales / Customer Service