Product Support Specialist - North Ferriby, United Kingdom - Jobs Butler

Jobs Butler
Jobs Butler
Verified Company
North Ferriby, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Join our team - multi-award-winning solutions and services for education

  • Payroll Apprentice
  • Pensions Administrator
  • Technical Deployment Apprentice
  • Product Support Specialist
  • Technical Support Analyst
  • Product Trainer

About the employer


Our client are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning solutions and support to over 4,500 schools and academies within the education sector.

They have been market leaders in payroll, HR and budget planning for over 15 years.


Customer service is at the heart of everything they do and the team love helping, meeting, and talking to our customers.

Over three quarters of our employees work in a customer facing role


What are we looking for?


Our client are looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems.


The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services, whilst providing a positive customer experience throughout.


They are looking for someone who is keen to learn, be supported and trained by a fantastic team of professionals in order to develop themselves personally and experience opportunities as they grow in the business.


Key Responsibilities

  • Take customer calls and raise support tickets
  • Training users on the new software in person or over teams, this also includes selfguided training videos and user manuals
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Help to manage product issues and identify root cause to determine appropriate solutions.
  • Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to.
  • Resolve technical issues in a timely manner using available resources within the company
  • Ensure that support tickets are dealt with in accordance with our customer service level agreements

Desired Skills

  • Good interpersonal skills
  • Excellent customer service skills
  • Excellent telephone manner
  • Excellent communication skills
  • Good IT skills and working knowledge of most Microsoft Office packages

Personal Qualities

  • An enthusiastic and friendly approach to work
  • Helpful and positive attitude in a busy environment
  • Able to project a respectable and professional image
  • Ability to maintain a calm approach and work effectively under pressure
  • Willing to learn and develop
  • Strong team player
  • Good positive, friendly attitude
  • Organised and focused approach
  • Pleasant and confident manner

Qualifications

  • GCSE or equivalent (preferred)
  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Job Types:
Full-time, Permanent


Ability to commute/relocate:

  • North Ferriby, East Riding of Yorkshire: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:


  • Payroll: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
One location
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