Receptionist - Cardiff, United Kingdom - North Cardiff Medical Centre

Description

We are seeking a well organised individual who is kind, has empathy and loves helping people to join our Reception team.

In return you will be supported by a brilliant team, no day is the ever the same here and time passes quickly.

Our culture creates growth and capability through continuous learning and development.

Staff have progressed here from receptionists into Health Care assistants and onto qualified nurses as a career goal and pathway.

We celebrate success and learn from when things don't quite go right in a safe environment.

If you feel you can add value and want to be very much part of our reception team, please apply.

Previous experience in a primary care Receptionist/Administrative position would be a distinct advantage.


DUTIES AND RESPONSIBILTIES

• Answer the telephone in line with Practice telephone protocol.
• Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.
• Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
• Prioritise the reception workload, dealing accurately with all administrative tasks.
• Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
• Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly.
• Undertake further training and development as necessary.
• Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
• Keep reception/administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.
• Undertake filing, shredding and photocopying as appropriate.
• Carry out any other reasonable duties requested of you
• Deputise for administrative functions, in absence of colleagues.
• Work with other team members to ensure deadlines are met.

About us


KEY WORKING RELATIONSHIPS

• Reception Team
• Reception Team

Leaders/Practice Manager

• Multidisciplinary team

You will be part of the reception team, working on a rota basis between the core hours of 07.45am-18.30pm. You must be available to work 'late' shifts until 6:30pm.

The reception team members are experienced and will be supportive to training and development to ensure that you are fully ready to speak to patients on the telephone or who come in to collect prescriptions.

Being a training practice, there is always someone to ask and help. We have a great culture and would love you to be able to join our busy team.

Job description

The key role of the Receptionist/Administrator is to effectively contribute to the Practice team by assisting the clinical team in the provision of services to patients by facilitating access and undertaking various administrative & support duties in an organised, efficient, timely and courteous manner.

Person SpecificationQualificationsEssential

• English (GCSE)
• Maths (GCSE)
• IT (ECDL) use of Microsoft packages

Desirable

• GCSE level 1 IT qualification

ExperienceEssential

• Ability to respond flexibly to changing circumstances to ensure team goals are met.
• The ability to work independently and make decisions.

Desirable

• Customer service experience.
• Working in a healthcare environment.
• Use of databases and/or electronic appointment systems

SkillsEssential

• Excellent organisational skills.
• Ability to communicate at all levels (oral and written).
• Evidence of using own initiative in varying circumstances.
• Able to respond to changing pressures and deadlines.

Specialist KnowledgeEssential

• Working knowledge of medical terminology

Personal AttributesEssential

• A team player, motivated, conscientious, enthusiastic and reliable.
• Can manage own time and workload with mínimal intervention.
• Able to operate in a changing environment, learn quickly and be flexible, adaptable and versatile.

Desirable

• Flexible approach to working hours
• Ability and experience of influencing, negotiating with and persuading others

OtherEssential

• Can travel to both surgery sites.

Desirable

• Welsh SpeakerDisclosure and Barring Service Check

Job Types:
Full-time, Part-time

Part-time hours: per week


Salary:
From £10.00 per hour


Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location:
One location

Application deadline: 06/03/2023