- A role model in encouraging and enforcing the culture of the company
- Looking for leads/new business – Asking probing questions on site
- Completion of the relevant survey documentation including drawings and routes, and work with Operations to execute.
- Creating and maintaining relationships on a site/project manager level
- Creating and following up on quotes
- Updating CRM
- Site audits – completing audits after the install to check quality of install and receive client feedback/same again during/after recovery
- Liaising with customers on surveys; requirements and technical points, helping provide
- timely and effective solutions aligned with the client's needs.
- Always establish and maintain good responsive communication with the customer and any other end clients.
- Taking enquiries from customers and following up potential leads via the sales team
- Provide an outlet for the sales team on any technical requirements
- Liaising with the Operations Manager and Sales team to help ensure that contracted works, where possible, has been surveyed and are booked in for install/collection and are running smoothly.
- Ensuring company policy and on-site implementation of our Health and Safety and environmental procedures.
- Work closely with the operational and sales teams to ensure understanding of the key requirements of all projects and manage customer expectations to ensure 100% customer satisfaction.
- Attend Sales, HSQE and Operational meeting if required by the Senior Team.
- Ensure sales/operational management are aware of any issues on site so that we can agree solutions.
- Be prepared to travel to various sites/offices, which may include long journeys and occasionally be prepared to stay away from home.
- The above is not an exhaustive list of duties and you will be expected to perform different tasks and undertake projects as necessitated within the company.
- It is essential that you have good verbal and written communication skills with the ability to influence and represent the company in a positive manner.
- Deep understanding of the product/service NPK provide and proficiency in CRM software.
- Ability to build long-term rapport with clients to foster trust, loyalty, and repeat business.
- Good problem-solving skills to address client challenges and mitigating objections
- Flexibility in adjusting strategies based on client needs.
- Ability to work to set deadlines and with other colleagues on various projects to reach a common goal.
- Data Analysis & Forecasting: Using CRM tools (Dynamics) to analyze metrics and project revenue.
- Self-driven, results-oriented.
- Being able to remain calm under pressure.
- IT literate and confident in all Microsoft Office applications. Experience working with bespoke systems and Apps.
- Fully competent driver with a clean driving license.
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Trackway Project Engineer - Greater London - NPK
Description
Responsibilities
This role is responsible for looking for leads, quoting, completing site surveys and providing a first-class service to customers and the business alike.
Required Skills, Experience and Competencies
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