Institute: Operations - Sheffield, United Kingdom - Tes Global

Tes Global

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department:
Tes Institute, Operations

Status:
Permanent

Location:
Sheffield, UK

Reporting to:
Programme Office Team Leader

Direct reports:
None

Our Vision

We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

The company

With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries we have the scale to make a difference.

Our innovative products and services are delivered through a range of partners across the globe.

We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance.

We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online so they can share expertise and provide them with vital news and information about education.

We are diverse, we come from different backgrounds and different countries. We are teachers, journalists, designers, technologists, salespeople, events managers, software engineers and more. Together, we are socially engaged and united by our passion to support educators, schools and students. We're committed to providing an inclusive and engaging workplace where everyone's contribution is valued. We believe that a diverse organisation makes us stronger. If you share our vision and would like to join our team, please see our latest job opportunities.

Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability.

We invite applicants to contact us directly to identify any additional support required.

The role

Goals and objectives

Responsible for compliance for one or multiple programmes
Provide excellent customer service to our learners and partners.
On occasion provide admin support as required on other programmes or other stages of the programme.

Responsibilities:

Create and maintain learner records on Tes Institute's CRM and other systems as required
Ensure incoming learner records are always kept uptodate and accurate on Tes Institute's systems.
Check learner files and records to ensure they are fully prepared for review by the Programme Directors.
Process and register learner records with the Department of Education and other regulatory authorities.
Provide support to learners on the required preparations for the start of course ensuring all learners are properly onboarded on time, as well as those for course completion ensuring their documents and material are in order.
Produce regular reports on learners' statuses as necessary for peers, Programme Directors and Senior Leadership Team.
Provide support for Ofsted audits and inspections, as and when required

Skills and Experience

Required

Strong attention to detail, particularly with regards to data entry and checking documentation
Highly organised and selfmotivated; able to think ahead, anticipate upcoming needs and to structure workload in order to meet deadlines.
High level of general IT skills. Good Excel skills
Communicates clearly and confidently, both verbally and in writing
Evidence of working in a remote or hybrid environment
Experienced in using tech daytoday for both tasks and communication.
Excellent time management skills
Ability to work flexibly at peak times, which may include weeknights and weekends.

Desired

Prior experience with a CRM
Experience taking/making calls from/to external customers
Degree
Experience of working in a regulated industry
Good understanding of Teacher Training or the teaching landscape

Note:
Tes will provide training on QTS and software, where necessary.

What do you get in return?

25 days annual leave rising to 30
5% pension after probation
Hybrid working, 2+ days in the office
Health care cash plan
State of the art city centre offices
Access to a range of benefits via My Benefits World
Discounted city centre parking
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Who are Tes?

Tes powers schools and enables great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

For more than 100 years, we've supported schools and been a champion of great teaching. As education is changing, so are we. We've grown to provide a wide range of products to help schools and students flourish.

We work together with teachers and schools to build trusted education solutions that help them to b