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Advice Quality Consultant - Huddersfield, United Kingdom - M&G plc

M&G plc

Verified Company

Huddersfield, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At M&G our purpose is to help people manage and grow their savings and investments, responsibly.

As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities.

To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Team:

The Advice Quality team undertake quality assurance activities for pre-sale and post-sale advice and forms part of the Risk Control & Compliance function within M&G Wealth Advice.

We focus on the following advised sales:
Retirement Planning, Estate Planning, Pension Switches, Investment Replacement, Regulated Mortgages, Protection and Equity Release.

Within the Advice Quality team sits the pre-sale and post-sale Advice Quality Consultants, the pre-sale team will assess the suitability of the advice prior to this being presented to the client, with the post-sale team completing the final assessment post-sale.

We are one team, aligned to one purpose. Client and customers are at the heart of everything we do, ensuring the correct client outcomes are achieved. We act with care and integrity, each taking accountability, ownership and responsibility for doing the right thing.

The Role:

Reporting to the Advice Quality Manager you will undertake quality checking of advised sales and have sufficient product and technical knowledge to make judgements on the suitability of advice outcomes and documentation standards in line with the regulatory requirements.

You will have analytical skills to assess quality outcomes and draw conclusions, with an ability to provide effective feedback. This requires effective communication skills and an ability to report on quality activities.

The role would be a great opportunity for those looking to progress their career within an Advice Quality function, and further their knowledge with specialised advised sales areas such as Equity Release and Long-Term Care.

Key Responsibilities for this role

To operate quality checking of advised sales enabling effective judgements on the suitability of client outcomes and supporting documentary evidence, in line with regulatory and internal standards.
To advise on quality outcomes, providing clear professional feedback to advisers with adequate rationale.
To advise concise feedback on outcomes achieved and where quality can be improved to develop advisers to achieve better client outcomes and file quality documentation.
To operate collaboratively with colleagues to improve overall quality outcomes and provide consistent feedback.
Build a rapport with the advisers within the firm and other Compliance Departments to ensure that good relationships are maintained.
Contribute into the design and implementation of quality standards, identifying any trends and proposing resolutions to achieve the required standards.
Achievement of individual productivity targets and objectives.
To prepare reporting on quality assurance activities.

Key Knowledge, Skills & Experience

Relevant professional qualification (CII Diploma in Regulated Financial Planning or suitable alternative at Level 4 or above) is essential for the role or could be achieved within 6 months.
Detailed knowledge of assessing suitability of advice outcomes, ideally from working in a compliance function.
Detailed knowledge of Pension and Investment products is essential to the role.
Working knowledge of Risk, Compliance and Advice in UK financial services.
Some experience of Financial Services regulation, in particular in the context of suitability would be an advantage
Experience with Mortgage, Protection and Later Life products would be an advantage.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.

Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people.

We also welcome those who take part in military service and those returning from career breaks.