Complaints Officer - London, United Kingdom - Deekay Technical Recruitment Ltd

Deekay Technical Recruitment Ltd
Deekay Technical Recruitment Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Principal Complaints Officer

Islington

4 mths+ contract


To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented.


To provide one stop resolution to customer complaints, through effective identification of the root cause of issues and promoting a suitable remedy either through written or verbal formats.


To assist in the managing of Stage 1 complaints received across Financial Operations and Customer Services in addition to providing professional advice and support on all aspects of managing complaints and responses for other council departments and partner organisations until completion.


EMAIL ME IF INTERESTED

INDICATE RATE SOUGHT

Job Types:
Temporary contract, Fixed term contract, Freelance

Contract length: 4 months


Salary:
£23.00-£30.00 per hour


Schedule:

  • Day shift

Experience:


  • PRICIPAL COMPLAINTS OFFICER: 1 year (required)
  • MANAGING COMPLAINTS: 3 years (required)

Work Location:
One location
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