Customer Support Advisor - Luton, United Kingdom - Questar Auto UK
2 weeks ago
Description
About us
Questar Auto UK is a provider of Telematics and other driver performance & operational improvement tools. Our portfolio includes customers from central government, councils, police forces, fire services and NHS organisations.
We also supply services to many commercial organisations such as vehicle manufacturers, insurance providers, leasing & rental companies, utilities, passenger transport providers, vehicle importers and fleet owners.
Purpose of the Job
To provide first-class customer support to Questar Auto UK customers ensuring regular communication, whilst maintaining a high quality service level, and excellent customer satisfaction.
You will be working closely with multiple teams internal and external which will give you the opportunity learn all aspects of the business.
If you have excellent communication skill and if you are tech savvy, we want to hear from you.Key Responsibilities
- Provide exceptional service to all Questar Auto UK customers
- Keep records of customer interactions, process customer accounts and file documents (experience with Zoho CRM is a benefit)
- Assist engineers by commissioning and troubleshooting Questar Auto UK telematics
- Perform fleet health checks or a regular basis or adhoc
- Provide accurate, valid and complete information by using the right methods/tools
- Liaise with the scheduling team when raising services calls providing the required booking information
Experience, Knowledge & Qualifications Required
- Experience as a Technical Support Adviser or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Familiarity with CRM systems and practices
- Excellent communication and problemsolving skills
- Multitasking abilities
- Patience when handling tough cases with ability to stay calm when customers are stressed or upset
- Team player with ability to work on its own
- Attention to detail
- Strong knowledge of Excel
- Processdriven
- Enthusiastic with Can-Do attitude
- Technology savvy is a plus
We offer
- Private healthcare
- Quarterly bonus
- Company events
Job Types:
Full-time, Permanent
Salary:
£22,500.00 per year
Benefits:
- Company events
- Onsite parking
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Luton: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
More jobs from Questar Auto UK
-
Technical Support
Luton, United Kingdom - 3 weeks ago
-
Customer Support Advisor
Luton, United Kingdom - 3 days ago
-
Technical Support
Luton, United Kingdom - 1 day ago
-
Finance/admin Assistant
Luton, United Kingdom - 2 days ago