Customer Service Team Leader - Burnley, United Kingdom - Panaz Group/ Chase Erwin Ltd / ESF Ltd.

Panaz Group/ Chase Erwin Ltd / ESF Ltd.
Panaz Group/ Chase Erwin Ltd / ESF Ltd.
Verified Company
Burnley, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Panaz is an award-winning, market-leading designer and supplier of têxtiles for hospitality, healthcare and workspace customers.


This role is based primarily on-site Burnley on Network 65 working 8.30 am - 5 pm Monday - Thursday and a 3 pm finish on Fridays.

We are looking for someone to join our Customer Service Team, as the lead advocate for customer service excellence, leading and motivating the team to

  • Ensure sales orders are accurately prepared and dispatched in line with service level agreements and customer requirements.
  • Resolve various customer enquiries, ensuring problems are resolved or escalated.
  • Accurate customer account maintenance.
  • Monitor outstanding orders to ensure stocks are received/ printed to meet order demands and to ensure the customer is appropriately informed.
  • Ensure team coverage/ holiday management etc.
  • Carrying out staff training and reviews.
  • Running sales reports.
We are looking for someone able to,

  • Develop customer relationships.
  • Demonstrate a superb attention to detail.
  • Communicate and collaborate with other departments.
  • Offer good judgement and initiative.
  • Show a calm resilience towards problemsolving.
  • Support personal development and training.
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