Business Support Officer - Barnsley, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Barnsley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are currently recruiting for a Business Support Officer on behalf of our public sector client.

You will help to provide an effective business support service to a diverse range of front line and statutory services in accordance with relevant governmentlegislation and guidelines.

Hours of work - Full-Time (37 hours per week) working Monday to Friday 9am to 5pm (Hybrid)

Main duties:

Provide an efficient and confidential business support service
Deal with telephone and facetoface enquiries, providing advice, guidance, signposting, and support to internal and external customers
Triage and direct referrals and requests for service received to the relevant service teams ensuring a timely response and excellent customer service
Input, record, check, and maintain a variety of systems including bespoke databases
Organise and coordinate meetings, diaries and appointments, ensuring schedules and venues are appropriate for attendees
Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests
Undertake financial administration including placing orders, reconciling and processing payments using electronic systems
Attend meetings and transcribe notes within a 3 day timeframe
Issue petty cash where necessary to appropriate staff

Personal spec:

4 GCSEs grade A* to C (or equivalent)
Confident using Microsoft Office Applications
Experience within a similar business support or administration role
Experience working with highly confidential and sensitive information
Experience working with financial information
Experience minute taking using a laptop
Good communication and interpersonal skills with the ability to communicate clearly and effectively in both written and verbal formats
Able to handle and process considerable amounts of manual and computerised information ensuring accuracy of processing and safeguarding of sensitive and confidential information
Emotional resilience and composure when dealing with information and situations that are difficult and emotive in content
Experience using financial systems (Desirable, not essential)
Able to organise and prioritise conflicting workloads to meet strict deadlines
Able to work as part of a team
Willing to undertake any travel in relation to the role when necessary
Willing to undertake a DBS check if successful