User Researcher - Glasgow, United Kingdom - Sanderson Recruitment Plc

Sanderson Recruitment Plc

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

-User Researcher - Outside IR35

-Remote/Edinburgh

-6 Months

-ASAP Start

-£ per day
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Overview

Sanderson are working with a government client as they look to bring an extra pair of hands on board on a contract basis to help delivering on a variety of projects.

They are currently going through a large digital transformation to improve their services to customers, the work that you'll be a part of will truly make an impact on the future of the service.

Generate new and useful user insights and translate them in to features and actions that will allow service/product managers to iteratively improve their service for users.
Plan, design and conduct inhouse research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design).
Lead the formal usability testing process for a digital service from developing user recruitment briefs through to test moderation, analysis and report writing.
Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material; work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.

Skills Required:

Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services.
Proven experience of creating research strategies/approaches.
Proven experience of facilitating workshops.
Experience of public sector / govt projects
Previous experience delivering to Scottish Government Digital First Service Standard
Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative evidence.
Confident in explaining user needs to senior civil servants and acting as a department at large.
Extensive knowledge of human factors, ethnography and the usercentred design process for environment.
Demonstrable knowledge, experience in and passion for user centred design practices.
Proven experience of audience modelling and developing design personas. experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions).
Comfortable working with data from gathering and analysis through to design and presentation
Comfortable in the capacity of mentor for other user researcher(s).