Tppd Handler - Manchester, United Kingdom - Markerstudy

Markerstudy

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
To pro-actively handle a portfolio of third Party motor claims across various skillsets.

Responsibilities:

Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).
Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation.
Provide support to the Team Leader by ensuring delivery of own performance against agreed objectives, KPI's and SLA's.
Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
Developing and maintaining effective relationships with colleagues and business partners.
Proactively managing personal training and development requirements.
Undertaking general claims tasks, as required.
Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
Identify claims suitable for proactive Third Party capture.
Identify and make recommendations on relevant process changes to ensure continuous improvement.
Identify and refer market trends/behaviours to ensure continuous improvement.
Ensure fraudulent claims are identified and appropriately referred
Ensure potential large loss claims are identified and appropriately referred
Ensure claims with the potential for ongoing loss are identified and appropriately actioned/ referred.
Liaise with suppliers to ensure delivery of customer service.

Qualifications:
Essential

Working knowledge of Motor claims handling with experience of any but not all of the following; Credit Hire, Property Damage, Indemnity, Liability, Third Party risks and other associated heads of claim
Strong customer service and communication skills
Ability to manage and prioritise own workloads
Willingness to develop self and new skills
Ability to work with flexibility in a proactive claims environment
Good market knowledge
Good commercial awareness

Desirable