Customer Service Advisor - Eccleshall, United Kingdom - Arco

Arco

Verified Company

Eccleshall, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

As a Customer Service Advisor in our Safety Services business, you will become an integral part of our team by communicating with our existing and potential customers every day.

You'll play a huge part in helping us grow as a business, by utilising your experience to deliver word class customer service to everyone you come in to contact with

Key responsibilities include:

Process the customer certificates in line with SLA's.
Work alongside the Awarding Organisation's SLA's for submissions, to ensure that course notifications, results and uploads are accurate and within timeframes
Scan all course paperwork and save in the relevant areas.
Record the incoming and outgoing of certification.
Record certificate numbers within the CRM and update the delegate record.
Assist with audits and prepare samples.
Proactively supporting the delivery of an enhanced customer experience by providing customers with updates on any delays, issues and escalations in regards to certification.
Assisting with the production of reports and any other information requested by our customers.

On top of working for the UK's leading integrated health and safety experts, you'll also receive:

A starting salary of £21,255 plus up to 10% annual bonus
32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
2 fully paid Community Volunteering days every year
An excellent pension and 8x salary Life Assurance scheme
A huge range of high street retailer discounts to help with cost of living via MyArco Perks
Free, 24hour access to our Employee Assistance Programme
Access to our Learning Management System, to support your personal and career development
Longterm service awards we're proud to have employees who have worked for us for 40 years

About you

The ideal Customer Service Advisor will have/be:

Previous experience in a customer service role
A proven track record of combining outstanding customer service with a real commercial awareness and understanding of its impact on the business
Instinctive ability to manage customer expectations and the adaptability and creativity to think on your feet
Attention to detail
Excellent IT skills (CRM proficient is desirable)
A positive, cando attitude

About Us:

As the UK's leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services.

Our history spans over almost 140 years, and we are at the start of an exciting new chapter, with ambitions to make us more profitable and sustainable, following the recent appointment of our new CEO.

We're 100% committed to developing our business in a way that benefits our people, our customers, the communities we serve and the planet.

We are now moving forward through a period of change as we begin to align our culture, behaviours and ways of working to drive performance and ensures we will succeed together and be rewarded for that shared success.

Because It's on us. To deliver. Together.

Our behaviours; Perform, Care, Collaborate and Deliver, create and turn in to tangible actions, and we're now looking to recruit a Customer Service Advisor who can align to these behaviours, and help us achieve our goals.