Customer Support Representative - London, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our valued customers. This is a full-time position with opportunities for growth and advancement.


Responsibilities:


  • Analyze customer inquiries and provide accurate and timely responses
  • Communicate effectively with customers in English
  • Assist customers with product information, order status, and general inquiries
  • Upsell products and services to enhance the customer experience
  • Maintain accurate records of customer interactions and transactions
  • Perform data entry tasks to update customer information in the system
  • Resolve customer complaints or issues with patience and professionalism
  • Collaborate with crossfunctional teams to ensure customer satisfaction

Skills:


  • Excellent verbal and written communication skills in English
  • Strong phone etiquette and active listening skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficient in data entry with a high level of accuracy
  • Bilingual/multilingual abilities are highly desirable
  • Strong problemsolving skills with the ability to think quickly on your feet

Job Types:
Full-time, Permanent


Pay:
From £25,988.84 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 19/05/2024
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