Incident Manager - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Freelance

Description

As an Incident and Problem Manager, you will work as a part of the global team to coordinate responses to ensure timely resolution for service and security incidents, coordinate and manage business disruptions, conduct problem and root cause sessions followinghigh impacting incidents, plan and execute large scale technology resilience testing.

We need someone with excellent communication skills both written and verbal, coupled with the ability to assess situations and respond swiftly to find the best resolution with the least amount of business disruption.

Partnering with others, both inside andoutside of the organization, is also critical to your success.

Key responsibilities include:

Own endtoend management of production incidents and conduct problem root cause analysis sessions following incidents
Contribute towards successful achievement on the measures of success for incident management and technology resilience
Execute major resilience testing
Report and representation of resilience in internal forums
Manage, report and mitigation of incident and resilience risks
Coordinate initiatives/changes to ensure adoption of improved incident and problem processes/solutions.

In addition, your skills/background will include:

Proven skills managing the coordination of security incidents.
Facilitate problem investigation to drive service improvement and to reduce incident recurrence.
Conduct planned technology resilience tests and remediate resilience risks.

- ability to multi-task and prioritize amongst multiple ongoing issues.
- assertive and able to manage client expectations.
- positive working attitude with a sense of ownership and urgency.
- ability to work with regional teams in a global operating model.

It's advantageous if you have the following:

Experience working in an IT related Service Industry with working knowledge of infrastructure technologies such as, but not limited to, different OS and database platforms, cloud computing and virtualization, networking and collaboration technologies.
Experience with technical change risk assessment
Experience with a common tools such as: BMC Helix, xMatters, JIRA, PowerBI
Experience in globally distributed IT organization strongly desired

**About the Corporate Operations Group