Housing Manager - Sutton, United Kingdom - Service Care Solutions - Housing

Service Care Solutions - Housing
Service Care Solutions - Housing
Verified Company
Sutton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

JOB TITLE:
Housing Manager


LOCATION:
Sutton


CONTRACT TYPE:
Temp


WEEKLY HOURS:36 Hours


WORK PATTERN:
Mon-Fri (9.00am-5.15pm)


JOB SUMMARY:

Deliver a high quality, housing management service to resident line with agreed performance standards and targets.

Engage with residents and design services that work for them utilising resources within the local neighbourhood to make a real difference to people'slives.


RESPONSIBILTIES:


  • Provide excellent placebased housing management services to tenants and leaseholders, to enforce SHP's arrears recovery policy and procedure including proactive discussions with residents, precourt visits and court/eviction attendance, prepare cases forcourt action and represent the Council/SHP in court.
  • Be responsible for residents on your patch at tenancy termination and sign up to ensure properties are returned in good, clear condition and let promptly, complete settling in visits, probationary tenancy visits and occupancy checks to enforce any breachesof tenancy.
  • Provide advice and support for our vulnerable customers and where necessary signpost them to other services that are able to sustain their tenancy, represent SHP at case conferences and multiagency meetings managing effective stakeholder relationshipsand seeking joint solutions to housing issues.
  • Actively encourage and undertake resident consultation and community development initiatives that offer opportunities for residents to be involved and influence the services they receive. Identify and support who want to start a new resident association.

EXPERIENCE:


  • Maintaining detailed, evidencebased records using attention to detail and excellent verbal and written communications. Working on your own and as part of a team with mínimal supervision.
  • Remaining assertive whilst responding sympathetically and with understanding to residents with personal and sometimes distressing issues.
  • Working in a fast paced and busy environment, happy to take on a range of tasks and be flexible and adaptable, the ability to manage your time and organise priorities so that work is managed efficiently and to the highest of standards.
  • Proven track record of providing excellent customer services, proven ability to work methodically, follow agreed procedures and accurately record data and information.

Also, will be required to go through an enhanced DBS check.

Mon-Fri

Temp
**Full Time
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