Customer Service Representative - London, United Kingdom - ZENION Limited

Description

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

This is a full-time position with opportunities for growth and advancement.


Duties:

• Greet and welcome customers, assessing their needs to provide the best electric motorcycle rental options.
• Guide customers through the onboarding process, explaining how to operate the electric motorcycles safely and efficiently.
• Process rental agreements and payments, providing detailed information on rental rates, policies, and available electric motorcycles.
• Offer additional products and services such as motorcycle clothing, phone holder and helmets.
• Clearly outline and explain final charges to customers, ensuring they understand and collect rental agreement receipt signatures.
• Maintain accurate records, complete paperwork, and handle customer calls regarding account and vehicle issues.
• Inspect electric motorcycles for any damages or issues upon return, documenting them accurately and assessing any necessary charges.
• Maintain the cleanliness and organization of the rental station, ensuring a pleasant environment for customers.
• Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
• Ensure that safety and security protocols are followed at all times to guarantee the wellbeing of our riders.

Requirements:

• Fluent in spoken and written English.
• Additional fluency in other languages preferred, such as Portuguese & Hindi.
• Prior sales or customer service experience, particularly in the rental, retail, or hospitality sectors preferred.
• Possession of a provisional driver's license with Compulsory Basic Training (CBT) preferred
• Will be provided if needed.
• Proven proficiency in communication and interpersonal skills.
• A teamoriented approach with the ability to handle multiple tasks and perform well in a fastpaced setting.
• A friendly, upbeat, and proactive attitude, dedicated to providing exceptional customer service.

We offer competitive pay, and a pension package. Join our team today and make a difference in our customers' lives


Job Types:
Full-time, Permanent


Pay:
£22,000.00-£25,000.00 per year


Benefits:

• Bereavement leave
• Company events
• Company pension
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Location:

• London (preferred)

Work Location:
In person

Application deadline: 24/05/2024


Reference ID:
Customer Services