Host/hostess - Birmingham, United Kingdom - AESN Limited

AESN Limited

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are looking for experienced Hosts/Hostesses to work in various locations across Birmingham.

Responsibilities:

Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
Dealing with guest and colleague enquiries promptly and politely.
Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
Using the existing process and technology, assist in room booking and guest arrivals
Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
Providing Technical support in the form of firstline fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
Deliver occasional surprise and delight or popup events.
Assist the team with preparation of reports
Assistteam with the creation and implementation of all events and activationson site
Management of the daily service delivery of thecurated experience vendors/activations
Conduct periodic review and revision of base building documents for your respective floor
Manage Colleague concerns received in line with general standards

Qualifications:

Minimum 35 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
High Schoolor College Degree
Proven track record of providing stellar customer service
Proven ability to function successfully within a strong team environment
Excellent telephone skills and verbal communication

Job Types:
Full-time, Part-time

Part-time hours: 20-40 per week

Salary:
£12.00-£13.00 per hour

Schedule: