Contract Supervisor - Lutterworth, United Kingdom - XPO

XPO

Verified Company

Lutterworth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Logistics done differently.**XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Contract Supervisor, you will ensure that we deliver on our promise of outstanding service.

You'll work with customers, business partners and drivers to ensure we meet our commitments and delight our customers at every step of the experience.

To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

As a part of the XPO team, you'll have a starring role in helping us continue to provide daily freight solutions for our customers.

Pay, benefits and more:

We're looking to offer a salary of up to £26,000. We offer 25 days holiday (plus bank holidays), as well as the option to buy additional days.

You'll have access to a variety of high street discounts, cycle to work scheme, a workplace pension, and many other perks.

Working pattern is Monday through Friday

What you'll do on a typical day:

Assist customers and business partners via appropriate communication methods.
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Manage compliance for the operation.
Overseeing the admin, inbound warehouse and day driver ensuring that all tasks are effectively completed (Team of 5)
To achieve weekly and monthly KPIs as set by the business and producing reports and escalating any issues through the management team.

What you need to succeed at XPO:

Previous experience within a transport/logistics organisation
Excellent IT skills (Word, Excel, Outlook)
Effective communication skills (verbal and written)
Ability to work under pressure and react quickly to customer requirements
Effective Customer Service Skills
Good working knowledge of UK Geography.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services.

Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.