Administrator - Cambridge, United Kingdom - Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PREVIOUS APPLICANTS NEED NOT APPLY
Sponsorship will not be provided for this post.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community then we want to hear from you.

This exciting role is available to a highly organised, motivated and enthusiastic person. The post holder will have excellent communication, organisational & customer service skills.

The band 3 administrator position is located at Addenbrookes Hospital, Liaison Psychiatry, within the Adult & Specialist Administration Hub.

The purpose of the role is to provide comprehensive administrative support to the Liaison Psychiatry Service.

We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community, then we want to hear from you.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Please refer to the attached job description and person specification for full details of responsibilities.

Word processing of all forms of correspondence, reports and summaries that are required by the team.
Answer all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
Record information in the chosen software timely and accurately.
Deal with difficult callers in a calm and professional manner.
Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
Attend and book rooms for team meetings, take, transcribe and distribute minutes on a weekly basis.
Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.